Terms and Conditions
These terms govern your use of TradingHost services and facilities. By using TradingHost you agree to the policies, exclusions and limitations set out below.
Section 1
Indemnification Policy
You agree to use all TradingHost services and facilities at your own risk. TradingHost specifically disclaims all warranties of merchantability and fitness for a particular purpose. In no event shall TradingHost be liable for any loss, or loss of data, or other commercial damage, including but not limited to special, incidental, consequential or other damages. Customer agrees that it shall defend, indemnify, save and hold TradingHost harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against TradingHost, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless TradingHost against liabilities arising out of any injury to person or property caused by any products sold or otherwise distributed in connection with TradingHost’s infrastructure.
TradingHost reserves the right to intervene with any of the runtimes hosted on its infrastructure in the interest of its customers. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party, copyright infringement, or any defective products sold to customer from TradingHost’s infrastructure. TradingHost shall be the sole judge of what violates this Policy.
Section 2
Billing
We accept PayPal, Skrill, Stripe (Debit/Credit Card) and Coingate (Cryptocurrency) payments. At this time we bill monthly, quarterly, semi-annually and annually, depending upon the plan.
There are no contract periods, but for each successive period your contract is automatically renewed unless cancelled (cancellation can be done at any time during the valid billing period).
The TradingHost 14-day money-back guarantee applies to TradingHost subscription products offered on the website.
If you wish to cancel your product during the 14-day guarantee period, you must contact the customer support team within the first 14 days of your initial order being placed. You must contact support@tradinghost.com and request your cancellation. In order to qualify for the money-back guarantee you must provide the customer support team with the following information: full name of the account holder, email address, telephone number, and the reason for cancellation. We will then provide you with a full refund. This applies to fully paid subscription products.
Dedicated and discounted products are non-refundable. No pro-rated refunds are offered.
The 14-day money-back guarantee only applies to your initial purchase. No refunds will be given for any additional or optional products added to your orders, including upgrades, product transfers or downgrades.
The 14-day money-back guarantee is not available to customers that have breached any Terms & Conditions, or whose account has been terminated or suspended as a result of any breach of the Terms & Conditions.
TradingHost reserves the right to amend or withdraw the 14-day money-back guarantee at any time, without notice.
Transaction fees that may have been incurred via your payment method are non-refundable. Please see your payment provider for the fee breakdown.
Any refunds issued after paying with cryptocurrency will be refunded as credit on your TradingHost account.
Section 3
Late Payments
All accounts and runtimes are billed according to the dates they were first activated. If you do not pay for service renewal within 2 days after deactivation, your runtime will be suspended. If you do not pay for service renewal within 3 days after deactivation, your runtime will be terminated.
Section 4
Services renewal
Your service will automatically be renewed and your chosen payment method will be charged at the end of each service period, repeating the length of the previous service period, unless you decide to cancel your subscription for the TradingHost services.
Section 5
Acceptable Use Policy
All services provided by TradingHost may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any Hong Kong law is prohibited. This includes, but is not limited to, copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless TradingHost and its employees from any claims resulting from the use of the service which damages the subscriber or any other party. Our acceptable use policy is actively and strictly enforced. Offending content or users are suspended from our network, usually as soon as they are discovered, although we will always inform you when and why any action has been taken. Pornography is prohibited on all TradingHost infrastructure. This includes sites that include sexually explicit or hardcore images and/or advertising.
Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company, and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company.
Subscriber further acknowledges that the company’s liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
Illegality in any form, including but not limited to the unauthorized distribution or copying of copyrighted software or other data, harassment, fraud, trafficking in obscene material. Undesirable content of certain types is not allowed on our network. We do not host adult content of any description. Content relating to hacking, cracking, warez and IRC is not allowed. Software, audio and video downloads may only be hosted if you are the writer and copyright owner of the resources, or you have a right to distribute the materials. Accounts suspended due to content or AUP violation are not refunded under any circumstances.
Section 6
Banned Scripts
The following scripts are banned from use on our infrastructure and may not be uploaded or run. Reasons for banning them include adverse effects on infrastructure load, invitations to hackers, spammers, criminal activity and similar concerns.
- IRC egg drops
- Proxy servers
- Mail bombers
- Anonymous mailers
Section 7
Limitation of liability
TradingHost shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from TradingHost services going off-line or being unavailable for any reason whatsoever. Furthermore, TradingHost shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any runtime, deployment or data on TradingHost infrastructure. All damages shall be limited to the immediate termination of service.
Section 8
Disclaimer
TradingHost cannot be held liable for system downtime, crashes or data loss. We cannot be held liable for any predicted estimate of profits in which a client would have gained if their strategy was functioning. Certain services provided by TradingHost are resold; thus, certain equipment, routing, software and programming used by TradingHost are not directly owned or written by TradingHost. Moreover, TradingHost holds no responsibility for the use of our clients’ accounts. If any terms or conditions are failed to be followed, the account in question will be automatically deactivated. We reserve the right to remove any account without advance notice for any reason without restitution as TradingHost sees fit. FURTHERMORE, TradingHost retains the right to change any or all of the above policies, guidelines and disclaimer without notification.
Section 9
Service Level Agreement
We guarantee that our network, data centre, and power will be functioning 99.99% of the time on any given month, with the following exceptions:
- Any period prior to the problem being reported by you to our support team.
- Scheduled maintenance windows and emergency maintenance windows.
- Planned migrations.
- Server shutdown due to account suspension.
- Factors outside our control, such as force majeure events, failure of our upstream providers or your ISP.
- Software running within your virtual servers.
- Actions of third parties, such as server compromises, denial of service attacks and viruses.
- User activity errors.
If we fail to meet the guarantee stated above, you can claim for a credit of the following value:
Section 10
Hardware and Infrastructure Recovery
In the unlikely event of unfixable underlying hardware failure affecting customer runtimes, TradingHost migrates the affected runtimes onto healthy infrastructure within 24 hours of the problem’s diagnosis. Where supported, this happens automatically through the orchestration layer.
Hardware is defined as the underlying compute, memory, storage, network and related infrastructure components used by the platform. This guarantee excludes the time required to recover any user-managed state, persisted data, application-layer dependencies or strategy-specific recovery logic.
TradingHost covers all infrastructure-level parts and labour involved in resolving such failures, at no additional cost to the customer. Bespoke or enterprise-tier arrangements are not covered by this clause and follow the terms of the relevant agreement.
Section 11
Eligibility for Refunds
Credit Reversal and Refund Policy. TradingHost maintains a specific policy regarding the reversal and refund of credits added to customer accounts. This policy is designed to provide clarity and fairness in our financial dealings with our customers, ensuring a consistent approach to handling refunds.
- Timeframe for refund eligibility. Credits that have been added to a customer’s account for a period exceeding 6 months are no longer eligible for reversal or refund back to the original payment method.
- Account credit utilisation. Customers are encouraged to utilise their account credits within the specified 6-month period. Past this duration, the credits can still be used for availing of services from TradingHost but cannot be refunded.
- Exceptions. Any exceptions to this policy will be at the sole discretion of TradingHost and will be considered only under extraordinary circumstances.
- Notification. Customers are advised to keep track of their account credits and their respective dates of issuance. TradingHost will not be responsible for notifying customers about the impending expiration of refund eligibility for their credits.
This policy is part of our commitment to transparent and responsible financial practices. Customers are encouraged to read and understand these terms carefully. For any queries or further information, please contact our support team at support@tradinghost.com.
Section 12
TradingHost Company
Think Huge Ltd. dba TradingHost.
- Company Name: Think Huge Limited.
- Company Address: 26th Floor, Beautiful Group Tower, 77 Connaught Road Central, Central Hong Kong.
- Company Registration Number: #1916088.