Privacy Policy
TradingHost.com is a website offering information and services owned by Think Huge Ltd. This Privacy Policy sets out how Think Huge Ltd uses and protects any information that you give Think Huge Ltd when you use this website.
Section 1
Privacy
This Privacy Policy is binding on you from the moment you begin using this website and the services offered through it.
It applies to all services provided by Think Huge Ltd, however you access them, and to every brand operated by Think Huge Ltd.
Please read it before agreeing to it. By continuing to use the website you confirm that you have read and understood it.
In this Privacy Policy, we, us and our mean Think Huge Ltd, and you and your mean the individual using the website or the services.
Think Huge Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this Privacy Policy.
Section 2
What is personal information?
Personal information means any information relating to an identified or identifiable natural person: someone who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or one or more factors specific to their physical, physiological, genetic, mental, economic, cultural or social identity.
Information that has been anonymised or aggregated so that it can no longer be associated with an identifiable person is not personal information, and this Policy does not restrict our use of it.
We collect personal information from you when you use the Services, as set out in the sections that follow.
Section 3
What we collect
Providing us with your personal information is voluntary, but some of it is necessary for us to provide the Services to you at all. Where information is required rather than optional, we tell you so at the point we ask for it.
We may collect the following categories of information.
Identification details (such as name, location)
- create an account
- use our services
- fill in forms on our websites
Contact information (email address, phone, and similar)
- create an account
- use our services
- fill in forms on our websites
Information about you, your location, and how you use our website, including your interests and preferences
- accept cookies
- update your account information
- open marketing emails
- fill in forms on our websites
- get in touch with us
- respond to feedback requests
- opt in to messages from us
Legal and authentication information, where we are required to verify your identity or to comply with a legal obligation.
Content you submit to us, including support tickets, survey responses, reviews and any material you upload while using the Services.
Purchase history and billing records, including the products you hold, your billing cycle and your payment status. Card details themselves are handled by our payment processors and are not stored by us.
Communications between you and us, including email, live chat and support correspondence.
Section 4
Personal information we collect automatically
When you use the website we automatically collect certain information through cookies, web beacons and pixel tags. This includes your IP address, device and browser type, the pages you visit and the time you spend on them.
We use Google Analytics to understand how the website is used. The profiles it builds are pseudonymised and are not used to identify you personally.
Section 5
How we use cookies
A cookie is a small file which asks permission to be placed on your computer hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, after which the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
For a full account of the cookies we set and how to control them, see our Cookie Policy.
Section 6
Personal information collected from other sources
If you sign in using a social media account or interact with a social media plug-in on our website, that provider may share information with us in accordance with your settings with them.
If you provide us with personal information about another person, you confirm that you are authorised to do so and that they have been made aware of how their information will be used.
Section 7
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons.
- Internal record keeping.
- Customer service and responding to your enquiries.
- Improving our products and services.
- Sending periodic promotional emails about new products, special offers or other information which we think you may find interesting, using the email address you have provided. You can unsubscribe at any time using the link in any such email.
- Sending emails and alerts based on the settings you have chosen for your account.
- Providing a personalised experience on the website.
- Detecting and preventing fraud and abuse of the Services.
Section 8
How long we keep your data
We keep your personal information for as long as is necessary to provide the Services to you, and thereafter for as long as we are required to by law or by our legitimate business interests, such as resolving disputes and enforcing our agreements.
Section 9
How we protect your data
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your data is encrypted in transit and access to it is limited to those staff who need it to do their jobs.
We review our security practices against current standards on an ongoing basis and update them as those standards change.
Section 10
Sharing your data
We may disclose your personal information to our affiliates and to third parties who provide services on our behalf, such as payment processors, infrastructure providers and support tooling. They may only use it to perform those services for us.
We do not sell, distribute or lease your personal information to third parties for their own marketing purposes unless we have your permission or are required by law to do so.
If Think Huge Ltd is involved in a merger, acquisition, reorganisation or insolvency, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Section 11
How we protect your personal information
We use SSL encryption and firewalls to protect the information we hold, and we restrict access to it on a need-to-know basis. No method of transmission over the internet or method of electronic storage is completely secure, however, so while we strive to protect your personal information we cannot guarantee its absolute security.
Section 12
Payment security
Card and payment details are collected and handled by our third-party payment processors. We do not store your full card details on our systems.
Section 13
Your rights
Where the law gives you rights over your personal information, those rights include the following.
- The right to access the personal information we hold about you.
- The right to have inaccurate personal information rectified.
- The right to have your personal information erased.
- The right to object to processing carried out on the basis of our legitimate interests, and to direct marketing at any time.
- The right to withdraw consent where our processing relies on it.
- The right to lodge a complaint with a supervisory authority.
To exercise any of these rights, email us at partners@thinkhuge.net with the details of your request.
You can restrict the collection of information through cookies at any time by changing the settings in your browser. See our Cookie Policy for how to do this in each major browser.
If you have previously agreed to us using your personal information for direct marketing, you may change your mind at any time by using the unsubscribe link in any marketing email you receive from us.
You can review and edit the information held on your account at any time by signing in to your account.
We aim to respond to any request within one month. Where a request is manifestly unfounded or excessive, we may charge a reasonable administrative fee or decline to act on it, and we will tell you why.
Section 14
Changes
We may update this Privacy Policy from time to time. Where a change materially affects how we use your personal information, we will give you at least 30 days notice before it takes effect.